Workshop: Fine tuning Australian businesses
Meet the Experts
Retail
Name: Brian Walker
Business Name: The Retail Doctor
Profile: Brian is the principal and founder of The Retail Doctor Group Pty Ltd. The Retail Doctor specialises in the development and transformation of retail strategy into increased productivity, profitability and business value. Brian offers considerable experience and expertise in specialty retail, franchising and shopping centre sectors. These focus areas are delivered through The Retail Doctor 'Business Fitness' programs. Brian also has had a host of retail articles and editorial published and speaks professionally across the globe on retail topics.
Contact Details:
Phone: 02 9460 2882
Email: businessfitness@retaildoctor.com.au
Website: www.retaildoctor.com.au
Address: Suite 6, 102 Alfred Street, Milsons Point NSW 2061
Customer Service
Name: Jack Fraenkel
Business Name: Motivatories
Profile: Jack Fraenkel is an established business and franchise consultant specialising in retailing and customer service. He is also a motivational speaker and corporate trainer with over 30 years of sales, management and commercial experience. Jack can assist business owners with strategic development, organisational culture, franchise systems, business growth, marketing, training and development.
Contact Details:
Phone: 0419 444 240
Email: jackfraenkel@motivatories.com.au
Website: www.motivatories.com.au
Twitter: http://twitter.com/motivatories
Address: Suite 26, 370 Kingsway, Caringbah NSW 2229
Branding
Name: Jason Eisner
Business Name: BrandQuest
Profile: Jason Eisner is the founder and principal of brand consultancy BrandQuest. He uses his global and local marketing experience to help businesses of all shapes and sizes. Jason is a regular presenter, and co-author of the recently published 'Fast Marketing for Fast Growth'. He also has an MBA from the prestigious Kellogg Graduate School of Management in Chicago.
Contact Details:
Phone: 1300 734 101
Website: www.brandquest.com.au
Address: Level 1, 1 Chifley Square, Sydney NSW 2000
Word of Mouth
Name: Lesley-Ann Trow
Business Name: Lesley-Ann Trow
Profile: Lesley-Ann is a marketing consultant and entrepreneur who specialises in developing powerful Word-of-Mouth marketing messages. She helps her clients protect their reputation and bank balance as they navigate the world of online marketing.
Contact Details:
Phone: 0423 194 430
Email: la@150dominos.com
Website: 150dominos.com
Social Media
Name: Lara Soloman
Business Name: Social Rabbit
Profile: Lara is an entrepreneur and social media specialist. She started successful mobile phone sock company, Mocks, and is the founder of Social Rabbit – a guide to the world of social media. She's also the author of 'Brand New Day – the Highs & Lows of Starting a Small Business'. Lara's business, LaRoo, was the winner of the NSW Telstra Micro-Business Award in 2008.
Contact Details:
Phone: 02 8006 4495
Email: info@SocialRabbit.net
Website: www.SocialRabbit.net
Facebook: www.facebook.com/SocialRabbit
Twitter: http://twitter.com/laroo
Customer Relationship Management
Name: Adam Posner
Business Name: Directivity
Profile: Adam's career has evolved over the past 28 years to this day, where he now runs his own direct marketing company; Directivity. His experience spans across direct marketing agencies throughout Australasia. Adam is also currently an ADMA (Australian Direct Marketing Association) course tutor and author of 'The Power of 3 – more quality customers, more often, spending more'.
Contact Details:
Phone: 03 9867 8160
Email: adam@directivity.com.au
Website: www.directivity.com.au
LinkedIn: http://au.linkedin.com/in/adamposner